Westmont, Illinois - Date Issued: November 16, 2022
This past week, DuPage County launched 211 - a free, confidential information and referral service that can be accessed via phone and internet. 211 DuPage provides a convenient point of contact to local health and human services 24-hours a day, 365 days a year.
“We are thrilled to make help available to our residents on a 24/7, 365 basis,” said DuPage County Board Chairman Dan Cronin. “Now at any hour of the day or night, in DuPage County you can dial 211 and talk to a trained support specialist who will listen and connect you to the appropriate resource tailored for each caller’s specific needs.”
Through 211 DUPAGE, citizens will have access to immediate referrals to a number of help resources including:
The 211 DUPAGE program has been made possible through an intergovernmental agreement between DuPage County and the Village of Addison’s Consolidated Dispatch Center, which will receive and respond to calls and communications that occur during non-business hours and holidays.
Over the past two decades, DuPage County has compiled a database of more than 600 service providers offering thousands of services for DuPage County residents. DuPage joins a 211 helpline network of area counties including Will, Kane, McHenry, and Lake.
The DuPage County Board allocated $1.6 million from federal funds distributed to the County from the American Rescue Plan Act (ARPA) to create the new 211 DUPAGE service. In 2020, DuPage County Community Services staff responded to 38,500 inquiries for utility assistance, food, and housing resources.