Westmont, Illinois – Date Issued: November 21, 2023
Amtrak has launched a customer survey to gather input regarding proposed design updates to the Chicago Union Station Concourse. The new design is intended to increase capacity and provide a higher level of service for both intercity and commuter passengers while bringing the facility into a state of good repair. The renovation will incorporate contemporary concepts such as sustainability, inclusivity, and universal design. The plan is also intended to improve safety, reduce severe congestion, create a more customer-friendly passenger flow, improve signage and wayfinding, expand restroom capacity, and create a spacious waiting and boarding area.
To take the survey, please scan the QR code above, or click on the Chicago Union Station website Concourse Improvement Survey Link.