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The original item was published from 11/21/2023 1:36:00 PM to 11/21/2023 1:36:24 PM.

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General Press Releases

Posted on: November 21, 2023

[ARCHIVED] Chicago Union Station Seeks Feedback

Westmont, Illinois – Date Issued: November 21, 2023

Union Station Survey (3)

Amtrak has launched a customer survey to gather input regarding proposed design updates to the Chicago Union Station Concourse. The new design is intended to increase capacity and provide a higher level of service for both intercity and commuter passengers while bringing the facility into a state of good repair. The renovation will incorporate contemporary concepts such as sustainability, inclusivity, and universal design. The plan is also intended to improve safety, reduce severe congestion, create a more customer-friendly passenger flow, improve signage and wayfinding, expand restroom capacity, and create a spacious waiting and boarding area.

To take the survey, please scan the QR code below, or click on the Chicago Union Station website Concourse Improvement Survey Link.


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